CIQTEK Care & Innovation EPR Service Launches at South China Normal University

The value of scientific instruments goes beyond "buying the equipment"; it’s about using it well.

On January 22, the CIQTEK "Care & Innovation" service team visited the Analysis and Testing Center at South China Normal University (SCNU) for an in-depth, specialized service activity.

Led by Senior Application Engineer Hongyan Shen and Senior Service Engineer Dong Wang, the expert team conducted a full-scale instrument inspection and provided customized advanced EPR training, supporting research in physics, chemistry, and materials science. Their professional service is helping accelerate cutting-edge research in the Greater Bay Area.

Safeguarding Critical Research Instruments

SCNU's Analysis and Testing Center is a key platform for high-level research, handling multi-disciplinary analysis and testing tasks. The CIQTEK EPR spectrometer installed at the center is a core instrument for analyzing material microstructures and monitoring free radical dynamics, operating under heavy research workloads.

To ensure the instrument remains at peak performance, the CIQTEK team responded promptly and dispatched a "service + application" expert duo. They focused on daily maintenance challenges and advanced application needs, providing dual-layer support for instrument stability and efficient utilization.

In-Depth Inspection: Equipment Health is the First Line of Defense

"Stable operation is essential for reliable data."

Upon arrival, Senior Service Engineer Dong Wang and the team immediately performed a meticulous instrument health check. They inspected the magnet system and water cooling, calibrated all key parameters, and maintained low-temperature accessories, following CIQTEK's standard operating procedures (SOPs).

The team also provided preventive maintenance advice to ensure long-term "zero-fault" operation, giving researchers confidence for ongoing and future experiments.

Customized Advanced Training: Bridging Theory and Practice

Hardware maintenance strengthens research, while application training strengthens scientific insight.

Senior Application Engineer Hongyan Shen delivered a highly practical, custom advanced EPR training to SCNU staff and students. The training addressed key research directions, including photocatalysis, material defect analysis, and advanced oxidation studies, combining theory and hands-on practice.

Shen covered EPR principles, experimental details, parameter optimization, sample testing, and complex spectrum analysis, providing case-based explanations tailored to real research scenarios. Students and staff actively engaged in discussions, following practical demonstrations and one-on-one problem solving. The session translated abstract theory into immediately usable lab techniques, earning high praise from the center.

Professional Service Recognized, Empowering High-Quality Research

SCNU faculty commented:

"CIQTEK’s service response is fast and highly professional. This customized training gave us a new understanding of EPR capabilities and applications. It improves testing efficiency and provides strong support for high-level research and publications."

"Care & Innovation" in Action

The "Care & Innovation" program is more than a slogan. It is reflected in every instrument delivery, technical service, and training session.

CIQTEK will continue to uphold its customer-centric philosophy, building professional, standardized, and customized service teams. By combining on-site visits and centralized training, CIQTEK strengthens technical service capabilities and helps scientists make instruments their research "sharpest tools", empowering breakthroughs in cutting-edge science.

About CIQTEK Service Solutions

CIQTEK provides comprehensive technical service for EPR, SEM, TEM, and other advanced instruments, including:

• Full instrument health inspections and preventive maintenance

• Custom advanced training tailored to real research applications

• On-site technical support and consultation for workflow optimization

Through professional, responsive services, CIQTEK helps researchers maximize instrument value and accelerate scientific innovation.